your business relies on its technology around the clock, our remote
Help Desk services are available 24/7/365 to help you get back to
us a call (703.567.4864, ext. 1) or install the TMIcon on
your desktop. Getting help is as simple as that.
How It Works
Your systems have an issue. You contact the TMI Help Desk.
We open a ticket in our system. If you are up and running in less than 15 minutes, our services are FREE.
We open a remote help session with you usingLogMeIn software to gain remote access to your computer with your permission.
We work with you to quickly and conveniently diagnose your issue and resolve it. If it's a complex issue, we'll schedule an onsite visit to resolve the problem.
Upon resolution of the ticket to your satisfaction, our engineers close and archive yourcase.
TMI's LogMeIn remote help server allows us to connect directly to your machine. With this connection we canperform installs, repairs and diagnostics without the wait of deployinga technician to youonsite. With your permission, our technician will take command of your workstation or laptop, to diagnose and repair issues quickly and conveniently.
Want to see an upgrade before we deploy it? Along with remote control comes remote presentation previewing. We can demo a potential product before itsinstallation on your machine while you watch your monitor.
We keep historical datafor incidents that occur with your systems when you call our Help Desk. Why does this matter to you? This information can help us analyze the best method to deal with your issuesin thefuture. If youcall multiple times because of system crashes or hard drive failures, we canidentify trends and find a solution to resolve the issue permanently and cost-effectively.
As abest business practice,ticket archiving can provide you with documentation of how you are spendingyour IT dollars. This allows you to work with TMIto assess how bestto address recurring costs by eliminating recurring technical or end-user training issues.